229 bed Privacy Policy

Introduction and Scope

229 bed (hereinafter referred to as "we", "our" or "the platform") operates an online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") applies to our website, mobile application and all associated digital services.

The purpose of this policy is to clearly inform you of what information we collect, why we collect it, how we keep it secure and what rights you have in this regard. By using any service of 229 bed, you are considered to have consented to the terms of this policy.

This Privacy Policy is an integral part of our Terms and Conditions. It is advisable to read both documents together, as they combine to form the overall legal framework governing your account and use of our services.

Types of Information Collected

229 bed collects various types of information, which can be divided into two main categories:

2.1 Personal Information Provided Directly

Information you provide yourself when registering an account or using our services:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Bank account or mobile banking details (for transactions)
• Residential address
• Username and password

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier
• Browser and operating system type
• Duration of time spent on the platform and type of activity
• Login and logout times
• Betting and gaming history
• Deposit and withdrawal transaction records

How Information Is Collected

229 bed collects your information through the following methods:

3.1 Account Registration

Information you provide when filling out the form during new account creation is collected. This information is used to verify your identity and keep your account secure.

3.2 Financial Transactions

Payment-related information is processed when you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay or bank transfer. This information is used solely to complete transactions and verify financial activity.

3.3 Customer Support Communication

When you contact our support team via live chat or email, a record of that conversation is kept. This helps ensure service quality and assists in resolving disputes.

3.4 Cookies and Tracking Technology

Our website and app use cookies and similar technologies, which are discussed in detail in Section 7.

Purpose of Using Information

229 bed uses your information only for the following legitimate purposes:

• Account Management: Registration, login, password recovery and ensuring account security.
• Identity Verification: To prevent multiple account creation and block registration by minors.
• Processing Financial Transactions: Completing deposits and withdrawals and detecting fraudulent activity.
• Providing Customer Service: Resolving your queries or complaints promptly and effectively.
• Platform Improvement: Analysing user behaviour to improve service quality.
• Safety and Security: Preventing unauthorised access, fraud and other harmful activity.
• Meeting Legal Obligations: Maintaining records required under applicable laws and regulations.
• Responsible Gaming Support: Identifying risky behaviour and providing timely assistance.

We do not sell your information to advertisers or third-party marketing organisations. Before making any transaction on 229 bed, you are advised to read our Responsible Gaming guidelines, as they contain important information for safe play.

Information Storage and Security

5.1 Retention Period

Your information is retained for as long as your account is active and, after closure, for as long as necessary to meet legal obligations. Financial records are generally kept for at least five years from the date of the last transaction.

5.2 Technical Security Measures

229 bed uses industry-standard security technology to protect your information:

• SSL/TLS Encryption: All connections to the website and app are encrypted, so third parties cannot read your information while it is being transferred.
• Data Encryption: Sensitive information stored on servers is kept in an encrypted state.
• Two-Factor Verification (OTP): OTP verification during login and financial activity provides an additional layer of protection for your account.
• Firewall and Intrusion Detection: Server infrastructure is monitored at all times.
• Access Controls: Only authorised staff have access to user information.

5.3 User Responsibilities

Alongside technical protections, to keep your own account secure you should use a strong password, never share your password with anyone and log in only from trusted devices. If you log in from an unfamiliar device, remember to log out afterwards.

Sharing Information with Third Parties

229 bed never sells your personal information. However, in certain circumstances information may be shared on a limited basis:

6.1 Payment Processing Providers

Necessary information is shared with the relevant payment service provider to complete financial transactions via bKash, Nagad, Rocket, Upay and bank transfer. This information is used solely for processing transactions.

6.2 Technology and Service Partners

Technology companies that assist in operating the platform (such as server hosting and security services) work under strict confidentiality agreements. They may not use any information they receive for any other purpose.

6.3 Legal Obligations

We are required to provide necessary information in response to a court order, government directive or a lawful request from a law enforcement agency. In such cases, no information is disclosed beyond the scope permitted by law.

6.4 Fraud and Abuse Prevention

Where there is a suspicion of serious fraud or money laundering, there may be a legal obligation to notify the relevant authorities.

Cookies and Tracking Technology

The 229 bed website and app use cookies and similar technology to improve your experience.

7.1 Essential Cookies

These cookies are essential for basic site operations — maintaining login sessions, storing security tokens and remembering language preferences. Disabling these cookies will prevent the service from working properly.

7.2 Performance Cookies

These cookies collect information on which pages are visited most, load times and whether any errors occur. This information is used to make technical improvements to the platform.

7.3 Cookie Controls

You can manage cookies from your browser settings. However, disabling essential cookies may prevent you from logging into your account or completing transactions.

User Rights

You have several important rights regarding your information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If there is any inaccuracy in the information we hold about you, you may request that it be corrected.
• Right to Restriction: In certain circumstances, you may request that the processing of your information be limited.
• Right to Erasure: You may request deletion of information that is not subject to legal obligations, though this may require closing your account.
• Right to Portability: You may request that the information you have provided be made available in a structured format.
• Right to Object: You may object to the use of your information for specific purposes.

To exercise these rights, contact us at the email address listed in Section 11. We aim to respond within 30 working days of receiving your request.

Protection of Minors

229 bed strictly prohibits its services for anyone under the age of 21. Age is verified at the time of registration and proof of identity may be requested in cases of doubt.

If it becomes known that a minor's information has been collected by mistake, that account is closed immediately and the relevant information is deleted. If a parent or guardian believes their child has registered without authorisation, please contact our support team without delay.

To learn more about responsible parenting and online gaming safety, please read our Responsible Gaming page.

Changes to the Policy

229 bed reserves the right to update this Privacy Policy as needed. The policy may be revised if the scope of services expands, technical changes occur or legal obligations change.

If there are significant changes, a notification will be sent to the registered email or mobile number, and the update will be prominently announced on the website. Continued use of the platform after any change will be considered as acceptance of the new policy.

You can check the "Last Updated" date at the top of the page to see when the policy was last changed. Contact us to request a copy of a previous version.

Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us. 229 bed has a dedicated team to handle privacy-related matters.

• Email: [email protected]
• Live Chat: Live chat available directly on the website or app, active 24/7
• Support Language: Available in both Bengali and English

To learn more about us, visit our About Us page, where you will find details about 229 bed's services and team. Our FAQ section can also help you find quick answers to common questions.